Montacute Property Improvements

.....................................................

Customer Privacy Notice

A trading name of Daniel Gosling Limited. Registered in England. Company No. 16876017

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Addresses

· Purchase or account history

· Payment details (including card or bank information for transfers and direct debits)

· Website user information (including user journeys and cookie tracking)

· Records of meetings and decisions

· Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Addresses

· Marketing preferences

· Location data

· Recorded images, such as photos or videos

· Purchase or viewing history

· Website and app user journey information

· Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Financial transaction information

· Health and safety information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Payment details

· Account information

· Purchase or service history

· Witness statements and contact details

· Customer or client accounts and records

· Financial transaction information

· Information relating to health and safety

· Correspondence

Project photographs

Customers may choose to provide photographs when requesting quotations or discussing work. Photographs may also be taken during or after a project for record-keeping, quotation, project management and customer service purposes. Photographs used for marketing, portfolio or website purposes will only be published with the customer's permission.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients are:

We need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the ‘public task disclosure response condition’)., We need to safeguard national security, protect public security, or for defence reasons (the ‘national security, public security and defence condition’)., We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’)., We need to prevent, detect, or investigate a crime, including the apprehension and prosecution of offenders (the ‘crime condition’)., We need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

· Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for the operation of customer accounts and guarantees are:

We need to prevent, detect, or investigate a crime, including the apprehension and prosecution of offenders (the ‘crime condition’).

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for legal requirements are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

· Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to comply with legal requirements are:

· Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for recruitment purposes are:

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

· Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims are:

We need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the ‘public task disclosure response condition’)., We need to prevent, detect, or investigate a crime, including the apprehension and prosecution of offenders (the ‘crime condition’)., We need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).

Where we get personal information from

· Directly from you

· Publicly available sources

· Credit reference agencies

· Third parties, including Referrals

How long we keep information

Data Retention

Montacute Property Improvements only retains personal information for as long as necessary to fulfil the purposes for which it was collected.

The following retention periods generally apply:

· Contact form enquiries that do not lead to work being undertaken: Up to 12 months;

· Customer correspondence relating to quotations and completed work: Up to 7 years;

· Invoices, payment records and accounting information: 7 years, in accordance with UK tax and accounting requirements;

· Photographs supplied by customers or taken during a project: Up to 7 years where relevant to the work undertaken;

· Marketing communications (if applicable): Until consent is withdrawn or the information is no longer required;

· Personal information will be securely deleted or anonymised when it is no longer required.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Others we share personal information with

· Organisations we need to share information with for safeguarding reasons

· Professional or legal advisors

· Financial or fraud investigation authorities

· Relevant regulatory authorities

· External auditors or inspectors

· Organisations we’re legally obliged to share personal information with

· Emergency services

· Publicly on our website, social media or other marketing and information media

· Debt collection agencies

· Suppliers and service providers

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Google

Category of recipient: Storage Provider

Country the personal information is sent to: European Economic Area (EEA)

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us. Please email us at this address: danny@montacuteimprovements.co.uk

.....................................................

Return to Homepage

↑Back to Top